Easy and free returns

Return procedure:

The right of withdrawal is subject to the following conditions:

• Returns from Switzerland and other non-EU countries (EC) are not accepted.
• Returns and exchanges of saddles of any type are not accepted.
• Returns of KEP Italia, Kask helmets and customized items are not accepted
• Returns of airbags are not accepted
• No returns of boots accepted
• Returns and exchanges of items in the outlet section, on sale and/or with a discount of more than 30% are not accepted.
• Returned items must not have been worn, washed, ironed or treated in any way. Items must be intact, in their original condition and properly wrapped and packaged. The shipment must be made using the same original packaging in which the product was received.
• All labels on the garment, whether fabric or hanging, must be intact and must not have been removed from the item.

There are two ways to return/exchange a product:

Replacement for size or color change

You don't like the item and want to change it or the size you ordered doesn't fit? No problem, we'll take care of the return, the return for the item to be changed is Free! You can decide to replace any product within 14 days from the delivery date.

It only takes a few simple steps:

• Send us a communication with the request for "Return with refund through purchase voucher" to the address info@selleriapigna.com. Please always indicate the order number!
• Prepare the package using the same original packaging in which the product was received
• We will collect the item free of charge
• Once we have verified the status of the product, we will send you the voucher directly to your email.
• Order what you want. The new shipping and any differences to pay will be at your expense.

Return with refund (right of withdrawal)

In accordance with the provisions of articles 52 and following of Legislative Decree 205/2006 (consumer code), Selleria Pigna recognizes the Consumer Customer's right to withdraw from the contract, without having to provide any reason, by returning the purchased products with consequent refund of the price. The return of the products by the Customer must take place within 14 working days from the exercise of the right of withdrawal.

Here's how to proceed:

• Send us a communication with the request for "Return with refund" to info@selleriapigna.com. Please always indicate the order number!
• Please wait for our return authorization after we have received your request.
• Prepare the package using the same original packaging in which the product was received.
• Proceed with the return shipment to the following address: Tecno Arredo 3 Srl - Via Cantalupo, 4 int. 2 - 47042 Cesenatico (FC) - tel 346 7866457
• Once we have verified the condition of the product, we will refund the amount already paid. The refund will be made with the same payment method used to pay for the order, if the buyer paid by cash on delivery, the refund will be made by bank transfer.
• The refund only concerns the price of the items and not the initial shipping costs. The refund will be made within 10 days from the moment in which the goods for which you wish to exercise the right of withdrawal are returned to us. The costs relating to the return of the product are borne by the Customer.

Attention:

• In the event that the return is damaged, Selleria Pigna will return the purchased item to the sender, charging the latter the shipping costs.
• The Customer is responsible for the decrease in value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
• Once the official shipping notification has been sent ("your order has been shipped"), the customer will no longer have the right to cancel the order.